How do I fix an error message in the meter?

Updated on Jul 31, 2020

Device Message	What To Do
No strip inserted Used strip Strip incorrect 1-2 Measuring cancelled	Repeat the test with a new test strip.
Not enough blood	Repeat the test using a new test strip with larger volume of blood.
No blood sample detected	Check if the absorbent hole is filled with blood. Repeat the test using a new test strip with larger volume of blood.
Temperature too high Temperature too low	System operation range is 50°F to 104°F (10°C to 40°C). Repeat the test after the meter and test strips have acclimated to room temperature.
BGM no response IC1 incorrect Operation Error	Restart the meter.
SIM card not detected	Check if the SIM card is correctly inserted.
SIM card unaccepted 1-2	The SIM card cannot be used with the meter. Please replace it with a new SIM card.
Unknown code card Code card incorrect	Check if you have the correct code card.
Account not exist	Meter may need to be registered by Gojji. Confirm the device serial # on the meter matches the serial # within the My Account tab> Settings> Gojji Devices page of the Gojji mobile app.
Server setup error Poor signal 1-4	Please contact Gojji.
Invalid operation during Bat. charging	Remove the charging adapter and retry again.
Low battery GPRs Bat. not enough	Recharge the battery.
Unknown SW Err Unknown Error	Restart the meter.
Please turn off flight mode	Turn off Airplane Mode on the Settings page.