Starting Your Journey With Gojji
Welcome to Gojji. Your doctor has referred you to Gojji for your diabetes. Gojji is a disease management company that provides remote monitoring and support to people with diabetes. Gojji uses a variety of technologies to help people manage their diabetes, including continuous glucose monitoring (CGM) devices.
How CGM Can Help Control Diabetes
CGM devices provide real-time glucose readings, which can help people with diabetes make better decisions about their food, exercise, and medication. CGM devices can also help people identify and prevent hypoglycemia and hyperglycemia, which are two serious complications of diabetes.
Here are some additional benefits of using CGM for diabetes management:
Improved time in range (TIR): TIR is the percentage of time that your blood glucose levels are within your target range. CGM can help you improve your TIR by giving you more information about your glucose levels and helping you make better decisions about your food, exercise, and medication.
Reduced risk of hypoglycemia and hyperglycemia: CGM can help you identify and prevent hypoglycemia and hyperglycemia, which are two serious complications of diabetes.
Increased quality of life: CGM can help you reduce stress and anxiety about your diabetes. It can also give you more freedom to participate in activities that you enjoy without worrying about your blood glucose levels.
Get Started With Your Dexcom G7 CGM
Step-by-Step Instructions To Start Using Your Dexcom G7
Hey there! Let’s get your Dexcom G7 set up so you can see your sugar numbers on your phone. It’s easy if we go step by step. Ready?
Watch this video first.
What You Need
- Your Dexcom G7 sensor box (it has the sensor and applicator inside).
- Your smartphone (make sure it’s charged).
- A clean spot on your arm to put the sensor.
- The clinic code: gojjidex
Step 1: Download The Dexcom G7 App
- Grab your phone.
- Go to the app store (it’s “App Store” on iPhones or “Google Play” on Android phones).
- Search for “Dexcom G7.”
- Tap “Download” or “Install.” It’s free!
- Wait until it’s done—it’ll show up on your phone screen.
iPhone users: CLICK HERE to download.
Android users: CLICK HERE to download.
If you don’t see Dexcom G7 app, that means your phone is not compatible with Dexcom G7 App. Please contact Gojji to obtain a Dexcom Receiver. If you have a Dexcom Receiver, please see the “How to pair with Dexcom Receiver” instruction below.
Step 2: Open The App And Make An Account
- Find the Dexcom G7 app on your phone and tap it to open.
- The app will ask you to sign up. Tap “Create Account.”
- Type in your email (like “[email protected]”).
- Make a password. Pick something easy like “Sugar1234.” Write it down so you don’t forget!
- An email verification will be sent to you to confirm your personal information and password of choice.
- Click Next to skip the Optional Diabetes Info section.
- Once Dexcom account has been created, proceed to next step
- Log into the Dexcom App. Tap 'I understand' after reading safety statements. Tap 'Next' after watching Treatment Decisions video.
- Set Alert Levels:
- Low Alert: 60 mg/dL
- High Alert: 390 mg/dL
- Tap Turn on Notifications. Choose Allow.
- Turn on iOS Critical Alerts
- Once alerts have been set, a Transmitter screen will pop up. Click Next.
- Click I Understand after reading Bluetooth / Transmitter information, and click Ok, and then click Next to check for bluetooth connection. This will allow data to flow between the Dexcom transmitter and your phone.
If you are using the Dexcom Receiver, we recommend you to download the Dexcom App so that Gojji and your Provider will be able to see your data.
Step 3: Put The Sensor On Your Arm
To insert your sensor, first choose your sensor site.
Age 7 years and older: Back of upper arm
Age 24 months - 6 years: Back of upper arm or Upper buttocks
Avoid areas:
- With loose skin or without enough fat to avoid muscles and bones
- That get bumped, pushed, or you lie on when sleeping
- Within 3 inches of infusion or injection site
- Near waistband or with irritations, scarring, tattoos, or lots of hair
Steps:
- Wash your hands with soap and dry them.
- Pick a spot on the back of your upper arm—it should have some soft, fatty skin, not hard muscle.
- Wipe that spot with an alcohol wipe (you can get these at the store) and let it dry.
- Open your Dexcom G7 box. Take out the applicator (it’s the plastic thing with the sensor inside).
- Unscrew the cap on the applicator—don’t touch inside!
- Press the applicator hard against your arm where you cleaned.
- Push the orange button on the applicator. You’ll hear a click.
- Pull the applicator off your arm. The sensor should stick to your skin now.
- Rub the sticky patch around the sensor 3 times to make it stay.
Step 4: Pair The Sensor With Your Phone
- Go back to the Dexcom G7 app on your phone.
- The app will say “Start a New Sensor.” Tap that.
- Look at the applicator you just used—Scan the QR code to pair; Or type in the 4-digit code (like “1234”) to pair manually.
- Tap “Next.” The app will start looking for your sensor. This takes a minute or two.
- Make sure your phone’s Bluetooth is on. (Go to “Settings” on your phone, find “Bluetooth,” and turn it on if it’s off.)
- When it’s done, the app will say “Pairing Complete.”
Step 5: Wait And Start Seeing Your Numbers
- The app will show a timer—it takes about 30 minutes for the sensor to warm up.
- After the timer finishes, you’ll see your sugar number on the app screen!
- Check it anytime by opening the app. It updates every 5 minutes.
Step 6: Share Your Data With Gojji And Your Provider (Super Important!)
It is important to share the data with Gojji for clinical monitoring and Prior Authorization (PA) renewal purposes. If you do not share the data with Gojji, you must provide your data to us over the phone when the PA renewal is due.
- Open your Dexcom sensor app on your smartphone
- Tap the Connections Tab
- Tap Clarity Clinic and tap “Continue”
- Enter the Gojji Clinic Code when prompted: gojjidex
- Confirm clinic details and tap “Done” when finished
You did it! Sharing your numbers with the doctor is a big deal—it helps us take care of you. If something goes wrong, call me or look at the next page for help. You’re awesome!
How To Remove And Replace Your Dexcom G7 Sensor (App User)
Your sensor has a 12 hour grace period at the end of the session. You'll get alerts letting you know your sensor session or grace period will end. The grace period gives you more time to replace your sensor so you can do it when it's convenient for you. You can either end your sensor early or wait until it automatically ends.
To end the session early, go to Connections and tap Sensor. You can either
- Replace Sensor: If you want to start a new sensor immediately
or
- Stop Sensor Session: If you want to stop this sensor without starting a new one
The other option is to wait until your sensor automatically ends, at this point the app will tell you it is time to start a new sensor.
Pick the right time. We recommend applying your sensor first thing in the morning when your glucose is the most stable and to avoid calibration issues while you’re sleeping. We also recommend applying your sensor on an empty stomach (i.e. 2 hours before or after eating).
Step 1:
To remove your sensor, peel off the patch like a bandage.
Step 2:
Now you need to insert a new sensor.
- Clean your new site with an alcohol wipe
- Unscrew the cap
- Press and hold the applicator firmly against your skin and push the button.
If you need a refresher on sensor insertion you can review the in-app instructions.
Step 3:
Back on the app confirm your sensor is inserted and enter your pairing code.
Enter the pairing code by taking a picture.
Step 4:
Wait for sensor to pair, tap OK on the pairing complete screen and enter into your sensor warmup.
The sensor warmup timer lets you know when you’ll start getting readings and alerts.
- Keep your phone within 20 feet during pairing and warmup
- Up to 30 min warmup
And that is how you replace your Dexcom G7!
For Patients Who Are Using Dexcom Receiver
How To Pair With Dexcom Receiver
If you are using the Dexcom Receiver, we recommend you also download the Dexcom App so that Gojji and your Provider will be able to see your data.
Pairing The Receiver And Starting The Sensor
Your receiver has 4 buttons – select, scroll down, go back , and scroll up.
To turn on your receiver press and hold the select button for 3 seconds. The receiver walks you through the entire setup process step by step.
- Select next to continue.
- First you will accept the Dexcom terms of use and privacy policy and set your date and time.
- The receiver will then display a series of educational screens so you can learn everything you need to know about your G7. This in-receiver mini tutorial will teach you all about safety, treatment decisions, trend arrows, alerts and reading your home screen.
- After learning all about your new G7 system, you will need to confirm your sensor is inserted.
- You will then enter the pairing code. You will find the 4-digit pairing code on the applicator you used to insert the sensor.
- Wait for your sensor to pair.
- Once pairing is complete select finish and you will enter into your sensor warmup. The sensor warmup timer lets you know when you’ll start getting readings and alerts.
- Keep your phone within 20 feet during pairing and warmup.
- Up to 30 min warmup
After your warmup you will start getting readings, and alerts.
Remember you can customize your alerts anytime under Menu > Settings > Alerts
That’s it! You have successfully setup your Dexcom G7 receiver!
How To Remove And Replace Your Dexcom G7 Sensor (Receiver User)
Your sensor has a 12 hour grace period at the end of the session. You'll get alerts letting you know your sensor session or grace period will end. The grace period gives you more time to replace your sensor so you can do it when it's convenient for you. You can either end your sensor early or wait until it automatically ends.
To end the session early, go to Connections and tap Sensor. You can either
- Replace Sensor: If you want to start a new sensor immediately
or
- Stop Sensor Session: If you want to stop this sensor without starting a new one
The other option is to wait until your sensor automatically ends, at this point the app will tell you it is time to start a new sensor.
Step 1:
To remove your sensor, peel off the patch like a bandage.
Step 2:
Now you need to insert a new sensor.
- Clean your new site with an alcohol wipe
- Unscrew the cap
- Press and hold the applicator firmly against your skin and push the button.
If you need a refresher on sensor insertion you can review the in-app instructions.
Step 3:
Back on the receiver confirm your sensor is inserted and enter your pairing code.
Step 4:
Wait for sensor to pair, tap OK on the pairing complete screen and enter into your sensor warmup.
The sensor warmup timer lets you know when you’ll start getting readings and alerts.
- Keep your phone within 20 feet during pairing and warmup
- Up to 30 min warmup
And that is how you replace your Dexcom G7!
You Are All Set! What's Next?!
Congratulations on starting your journey with CGM. Patients who are on CGM devices may achieve a better Diabetes control (A1c control improvement of 1-3%). Gojji will help monitor your conditions and provide guidance along the way!
Ongoing Refills
Your Doctor rely on Gojji to provide additional monitoring and clinical services for you. In additional, we provide up-to-date CGM information to your insurance when the Prior Authorization Renewal is due. Please DO NOT request refill at other Pharmacy. If you no longer want Gojji to provide CGM supplies and monitoring services, please give us a call.
Approximately 3 weeks before your next shipment due date, you will receive a call or Text from Gojji regarding your Refill. Please approve your refill as soon as you receive the request to avoid delay.